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0781 200-0
0781 200-1999

Our telephone  service is available from Monday to Friday from 8 am to 8 pm.

Our Sort code and BIC
Sort code66450050

Your benefits

  • Trusted and secure
    paydirekt is the online payment method brought to you by the Sparkassen and banks. Use it for secure and direct online payment with your Sparkasse current account.
  • Private remains private
    Your Sparkasse treats your data with the greatest confidentiality. It goes without saying that we adhere to banking secrecy and German data protection standards.
  • Convenient payment
    Once you have registered for paydirekt in your online banking, you can pay with a username and password - directly from your current account.
  • Carefree payment
    If your seller does not deliver, use our buyer protection to get your money back.
  • Great discounts
    Save with attractive offers and discounts from online merchants when you pay with paydirekt.
The next step

If you are not already using paydirekt, register in just a few steps in your online banking dashboard and get ready to profit from the many benefits.


Questions and Answers

Here you will find answers to some of the most common questions to paydirekt.

What do I have to do to use paydirekt?

To use paydirekt when making payments online, you must complete a once-off registration in your Sparkasse online banking. You will find the registration page in your online banking menu under "paydirekt".

How do I register for paydirekt?

You will find the registration page in your Sparkasse online banking menu under "paydirekt". You will be asked to enter a username and password. You will need these details to make payments using paydirekt You may also be asked to add additional information, or to check your user information and to verify this using a TAN procedure. As soon as you complete the final step by confirming your paydirekt registration via email, your user status will be activated and you can start shopping with paydirekt.

If you are not already using online banking, activate online banking for your current account in order to register for paydirekt.

How can I pay with paydirekt?

You select paydirekt as a payment option in your online shop, then enter your username and password. You then confirm the payment and complete the purchase. For added security, you may be asked to enter a TAN number in some cases.

Is paydirekt secure?

paydirekt employs security standards that are among the highest in the German banking market. You data is encrypted before it is forwarded.

Which online merchants are taking part?

Go to www.sparkasse.de/paydirekt or www.paydirekt.de to find an overview of shops who accept online payment with paydirekt.

I registered for paydirekt. Where can I change my data?

You can change the following data in your online banking:

  • Username
  • Password
  • Payment account

You can also block or cancel paydirekt from your online banking.

If you go to www.paydirekt.de you can change the following information:

  • Username
  • Email address
  • Phone number
  • Invoice and delivery address

Here you can also view your transaction overview, report fraud, as well as opt to use TAN as the standard procedure for each transaction.

Where can I find the customer portal and how can I register?

You will find the customer portal at www.paydirekt.de. You can enter your paydirekt username and password on the top right of the screen. Then click on "Login" and your customer dashboard will open.

What can I do in the customer portal?

In the customer portal at www.paydirekt.de you can register disputes and view your transactions. You can also select the TAN procedure as the standard for each paydirekt payment as well as altering the following data:

  • Username
  • Email address
  • Phone number
  • Invoice and delivery address
How does buyer protection work?

If a seller does not deliver the goods, you have 30 day period to go to www.paydirekt.de and request buyer protection by clicking " Report problem" -> "Goods not received". paydirekt will then contact the merchant directly and try to find a solution. You can log in to the customer portal using your paydirekt username and paydirekt password.

Who can I talk to about paydirekt?

Any questions about paydirekt can be answered on the paydirekt Hotline under the number 069 8600 441. Or write a message using the contact form at sparkassen-service-paydirekt.de. If you wish to register a complaint about an order, go directly to the customer portal at www.paydirekt.de. You can log in to the customer portal using your paydirekt username and paydirekt password.

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